Docs / Inbox

Inbox

The shared team inbox: conversations, the 24-hour window, media, delivery states and interactive messages.

Inbox overview: conversations and realtime
A tour of the shared team inbox: conversations, folders, realtime WebSocket updates, and Messenger/Instagram DMs where enabled.
The 24-hour messaging window explained
What WhatsApp's 24-hour customer-service window means for session messages, templates, and marketing opt-in.
Voice notes, images and documents
How Stravax Engage stores incoming voice notes, images, documents and videos, transcribes audio, and lets the AI qualifier read images.
Message delivery states and what they mean
What each message state means, from queued to read, and how retries, refunds, and reconciliation work behind them.
Interactive messages: buttons and lists
How WhatsApp reply-button and list messages work in Stravax Engage, their limits, and where the 24-hour window applies.