Your broadcast was paused because your WhatsApp number's quality rating dropped to red. When that happens, Stravax Engage automatically stops broadcasts and abandoned-cart recovery messages from that number, skips them without charging you for the skipped messages, and flags the number so your team can see it needs attention.
Meta continuously assesses each WhatsApp number and reports a rating of green, yellow, or red (Meta sometimes calls a drop "flagged" and a recovery "unflagged", Stravax Engage treats those the same as red and green). That rating is pushed to Stravax Engage directly and kept in sync on your number's record as soon as it changes.
The rating itself is set by Meta based on your number's recent standing, it isn't something you toggle inside Stravax Engage. Once Meta reports the rating has recovered, abandoned-cart recovery resumes automatically on its own. Broadcast campaigns that were paused are different: they wait for you to resume them manually, so a campaign doesn't restart the moment health flips back without anyone confirming it should.
A number already flagged for quality problems is the wrong moment to keep pushing more broadcast volume at it, so sending stops the instant the rating turns red rather than continuing until something worse happens. Recovery messages and paused campaigns both pick back up cleanly once the rating is healthy again, without double-sending or double-charging anything that was skipped in between.