Yes. The Help view and support tickets stay reachable even after your trial ends, so you are never locked out of getting unstuck. Most other tenant features require an active plan once the trial expires, but browsing articles and opening a ticket work exactly the same as before.
When a trial ends, the platform restricts most tenant routes until you are on an active plan. Support is deliberately kept off that restriction: ticket creation, your ticket list, and replying to an existing ticket keep working the same way billing-related pages do, so a trial-ended account is never stuck without a way to ask for help.
Tickets you already had open before your trial ended are unaffected: they keep moving through the same open, pending, resolved, and closed statuses as any other ticket, and replies from Stravax support still show up in your thread the same way.
If you are an admin, the trial-ended screen renders the full Help view below Billing, so it stays one click away even though most of the rest of the app is restricted. You do not need to hunt for a separate support channel: it is the same Help view you would use on an active plan.
Getting help is the recovery path: if you are unsure why your account is restricted or what to do next, open a ticket from the Help view and describe what you are trying to do. For current plans and to reactivate, go to app.stravax.ai/pricing.
See getting help for how the Help view and tickets work day to day, and ticket statuses explained for what happens to your ticket after you send it.