Open the Help page from the app navigation, available to every role. In the earlier look, requests are called tickets and the page is the Help view. Search or browse the articles first; if you are still stuck, use the same view to open a support request with a subject and message. Any authenticated team member on your account can open one, and replies appear in the same thread as Stravax support.
The Help page sits in the main navigation for every role, not just admins. It has a search box, category chips to narrow the article list, and the request list and thread sit alongside the articles in the same view.
From the Help page, start a new request with a subject line and a message describing your issue. Keep the subject short and the message focused: both fields have a length limit, so long logs or pasted error dumps are better summarized than pasted in full.
Your organization is attached to the request automatically from your logged-in session, not from anything you type, so you never need to identify your account in the message itself.
Any authenticated member of your organization, whether admin or agent, can open a request and read it. Requests are not private to the person who created them: they are visible to the whole organization, so a teammate can pick up where you left off.
When Engage confirms the request, it appears in your Help page. If the result cannot be confirmed, check your requests before sending again. When someone on the Stravax team replies, the message appears in your request thread attributed to "Stravax support" rather than an individual name.
You can keep replying in the same thread for as long as the conversation needs. This article does not state a response time; check the request status to see whether it is waiting on you or on Stravax support.
See request statuses explained to understand what open, pending, resolved, and closed mean, and support after your trial ends if you are trying to reach support from a trial-ended account.
If you have not connected a WhatsApp number yet, start with connecting your WhatsApp number.