Strava
Docs
Guides
Changelog
Status
Open the app
Docs
/ Troubleshooting
Troubleshooting
When messages will not send, WhatsApp will not connect, or conversions do not appear.
Messages not sending
A decision tree for why a WhatsApp message won't send: closed window, quality freeze, empty wallet, allowance ceiling, or a rejection.
WhatsApp connection issues
Why Embedded Signup can fail to connect your WhatsApp number, what to do about it, and how to reconnect.
Conversion events not appearing in your ad account
Why a lead that reached a synced stage isn't showing as a conversion in Meta, Google, or TikTok, and where to check in Stravax Engage.