You choose your plan tier, billing interval, and currency when you first subscribe, from the pricing page or, in the earlier look, the "Choose your plan" card on Billing. The new-look Billing page is not available yet. There is no self-serve toggle yet to change tiers on an active subscription: contact Stravax support to upgrade or downgrade. Once canceled, the plan chooser reopens so you can subscribe again.
On the pricing page, toggle between monthly and annual billing and between AED and USD, then choose Starter, Growth, or Scale. Annual billing is charged once a year at a lower per-month rate than monthly. If you have a trial code, enter it before paying: a valid code starts a trial and your card is only charged once the trial ends. Without a code, billing starts immediately after checkout.
The first failed payment moves your account to a past-due grace state: Stripe retries automatically, and sending only pauses if the retries keep failing. If every retry is exhausted, your account moves to suspended: sending pauses, but your data and inbox stay fully available. Update your card with Stravax support to resume.
Not as a self-serve toggle today. While you have a trial, active, past-due, or suspended subscription, changing tier or billing interval goes through Stravax support. For an active, trialing or past-due subscription that is not already scheduled to end, an admin in the earlier look can open Settings > Workspace > Billing & plan, choose Cancel subscription, type the brand name and choose Cancel at period end. Once your subscription is fully canceled, the "Choose your plan" chooser on Billing opens back up and you can pick any tier, interval, and currency again, the same as a first-time signup.
Yes. Each trial code has a maximum number of uses, once it is used up, or if it has been voided, it is rejected on any new signup attempt.