You connect Shopify to Stravax Engage by installing our public Shopify app, approving the permissions Shopify displays on its own authorization screen, and accepting the merchant terms and data processing agreement. The app only ever asks for read-only access: it reads your checkouts, orders, and products, and never edits anything in your store.
yourstore.myshopify.com address).| Permission | What it covers | Why Stravax Engage needs it |
|---|---|---|
| Checkouts | Abandoned and in-progress checkouts | Detecting a cart to recover, see abandoned-cart recovery |
| Orders | Completed orders | Recognizing when a recovered cart turns into a paid order |
| Products | Your product catalog | Populating the picker for sharing products in chat |
All three are read-only permissions. Stravax Engage cannot create, edit, or delete checkouts, orders, products, or any other setting in your store.
Your acceptance is tied to the specific version of the terms you agreed to. If the terms are later updated, you're asked to accept the new version the next time you connect or reconnect your store, an old acceptance doesn't carry forward automatically. You can read the current merchant terms and data processing agreement at engage.stravax.ai/terms.
Shopify does not retroactively add a new permission to an existing install. If you connected your store before product access was part of the app, your store simply never granted that permission, it isn't an error, just an older connection. Reconnecting from Shopify re-runs the authorization screen so you can approve the added permission. Nothing about your existing checkout and order tracking changes while you decide whether to reconnect. See sharing Shopify products in chat for what reconnecting adds.