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Junk leads

Last updated: 29 October 2026

Engage keeps flagged leads for review. In CRM, use Junk only to find them and open a lead. Choose Not junk to clear its flag, subject to your access to the lead.

Why can a lead be flagged?

Public intake can flag a disposable email address, an implausible phone number or a recent duplicate. A filled honeypot can also flag a submission. Manual and API creation and CSV import apply the implausible phone check. The checks differ by intake source.

Does clearing the flag send the original conversion?

No. Clearing a junk flag does not replay the skipped intake conversion. Later stage changes follow the normal rules. Admin Ad Sync and its connection controls are not available on the new-look CRM page yet.

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